Privacy Policy
Effective Date & Last Updated: 15 October 2026
1. Introduction
Welcome to International Soulmates ("we", "our", or "us"). We are committed to protecting your privacy and ensuring your personal information is collected, processed, and safeguarded with the highest standards of integrity.
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website (international-soulmates.com) and our iOS and Android mobile applications. It complies with the UK General Data Protection Regulation (UK GDPR), EU GDPR, the California Consumer Privacy Act (CCPA), and the Apple App Store Review Guidelines.
2. Data Controller
The data controller responsible for your personal data is BluePeak Media Ltd, a company registered in England and Wales. If you have any questions regarding your data or this policy, you can contact our Data Protection Officer at:
Email: info@international-soulmates.com
Service: International Soulmates Customer & Privacy Support
3. Information We Collect
a. Information You Voluntarily Provide
When you register, create a candidate profile, or communicate with us, we collect:
- Identity Data: First name, last name, age, date of birth, and gender.
- Contact Data: Email address, phone number, residential address, city, state/province, postal/ZIP code, and country of residence.
- Profile & Matchmaking Data: Profile photos, marital status, partner preferences, region preferences, and detailed partner descriptions.
- Community Consent Preference: Your election regarding whether your verified candidate profile may be displayed to our Pro community for potential match opportunities (
display_to_pro).
b. In-App Purchases and Subscription Data
When you purchase an auto-renewable subscription (such as the Pro Plan) through the Apple App Store or Google Play Store:
- All payment transactions are processed directly by Apple Inc. (via In-App Purchase) or Google LLC. We never collect, store, or have access to your credit card number, debit card number, or bank account details.
- We receive anonymous transaction receipts, product identifiers, purchase timestamps, and subscription expiration status via our subscription infrastructure provider (RevenueCat) to grant you access to Pro features.
c. Automatically Collected Information
- Device & Usage Data: Device model, operating system version (iOS/Android), unique device identifiers, IP address, and app usage logs.
- Push Notification Tokens: Expo push notification tokens (only if you grant permission) to deliver updates about match requests and verification status.
4. Candidate Visibility & Pro Community Match Consent
International Soulmates connects marriage-minded individuals globally. During registration, candidates are given the choice to consent to having their profile displayed to our verified Pro community members:
- Opt-In by Default with Full Control: Candidates may choose whether their vetted profile appears in the Pro community feed for match discovery.
- Revocation of Visibility: You can change your visibility preference at any time in your profile settings or by contacting our support team. When opted out, your profile is immediately hidden from the community feed.
- Verification Requirement: Unverified profiles are never displayed to other users until reviewed and approved by our team.
5. How We Use Your Data & Legal Bases
| Purpose / Activity | Legal Basis (GDPR) |
|---|---|
| Account registration and profile verification | Contractual necessity |
| Matchmaking and profile display to Pro community | Consent & Contractual necessity |
| Processing in-app subscriptions and validating receipts | Contractual necessity |
| Delivering push notifications and match alerts | Consent (opt-in) |
| Preventing fraud, harassment, or abusive content | Legitimate interests & Legal obligation |
6. Third-Party Service Providers
We share data only with trusted partners necessary to provide our matchmaking and app services:
| Provider | Purpose | Privacy Safeguard |
|---|---|---|
| Apple Inc. | iOS In-App Purchases & Subscriptions | Apple Privacy Policy |
| RevenueCat | Subscription Receipt Validation & Entitlement Management | Data Processing Addendum |
| Supabase | Encrypted Cloud Database & Secure Photo Storage | SOC2 Type II, ISO 27001 |
| Stripe | Web Registration & Consultation Processing | PCI-DSS Level 1 |
| Resend | Transactional Email Notifications | GDPR Compliant DPA |
7. Account and Data Deletion (Your Right to Erasure)
In compliance with Apple App Store Guideline 5.1.1(v) and GDPR Article 17, all users have the right to request the complete deletion of their account and all associated personal data at any time:
How to Request Account Deletion:
- Via the Mobile App: Navigate to your Profile > Settings > tap "Delete Account".
- Via Email: Send an email from your registered address to info@international-soulmates.com with the subject line "Account Deletion Request".
Upon receiving your request, all personal data, photos, communication history, and matching preferences will be permanently purged from our active databases within 30 days.
8. In-App Subscriptions & Terms of Use (EULA)
Your use of International Soulmates, including auto-renewable subscriptions, is governed by our Terms and Conditions and Apple's Standard End User License Agreement (EULA):
- Apple Standard EULA: For iOS app users, licensing terms follow Apple's Standard EULA available at: Apple Standard Terms of Use (EULA)
- Platform Terms & Conditions: Our complete terms are available at: International Soulmates Terms of Service
- Managing & Cancelling Subscriptions: Auto-renewable subscriptions automatically renew unless cancelled at least 24 hours prior to the end of the current billing cycle. You can manage or cancel your subscription at any time in your Apple ID Account Settings (*Settings > Apple ID > Subscriptions* on iOS).
9. Data Retention & Security
We retain your data for as long as your account remains active. If your account is inactive for more than 24 months, or if you request deletion, your personal records are securely removed.
We employ TLS 1.3 encryption for data in transit, AES-256 encryption for data at rest, restricted role-based database access, and secure tokenization for all authentication and transactions.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
International Soulmates (BluePeak Media Ltd)
Email: info@international-soulmates.com
Website: https://international-soulmates.com